Business receives national award for customer service

An Oxfordshire business is celebrating after being named one of the top Volkswagen retailers in 2012 at a national industry awards ceremony.

Ridgeway Oxford Kidlington, based on Langford Lane, was recognised by Volkswagen UK for its high levels of customer satisfaction on sales, service, parts and eight other performance measures, finishing 14th out of 215 sites nationwide in the One Business Awards.

Volkswagen monitors all retailers ensuring all areas of the business are performing according to Volkswagen standards and targets. The One Business Awards then identify the top 25 retailers in the UK.

Martin Sewell, Brand manager for Ridgeway Oxford Kidlington and Iffley Road Oxford, said: “I’m delighted the business has achieved such a high position in the country, taking its place amongst the very best Volkswagen dealerships.

“In the current economic climate, it’s vital for businesses to ensure consumers receive the very best customer service and this official recognition is testament to the hard work of all staff at Ridgeway Volkswagen.”

Also at the event, Ridgeway Group head of Used Cars, Andrew Smith, picked up an award to recognise his outstanding used car performance for the group, while Bob Sainsbury, sales executive at Ridgeway Newbury, received a coveted Gold Pin – one of just 20 awarded across the entire Volkswagen dealer network as a mark of appreciation for quality, dedication and length of service.

Martin added: “It is particularly pleasing to see two of our Ridgeway Group colleagues receive personal commendations for their outstanding service to the company and its customers. Bob Sainsbury and Andrew Smith are prime examples of Ridgeway’s dedication to excellence.”

The One Business Awards were presented at a ceremony held at the Natural History Museum in London.

Ridgeway Oxford Kidlington, based at Oxford Motor Park on Langford Lane, Kidlington, offers new and approved used car sales as well as a comprehensive aftercare service. Contact the dealership on 0844 244 7340.