Increasing sales is a given for any business. 8848 is one of very few full-service agencies with its own inhouse specialist contact centre.
Our dedicated team increases sales, nurtures client relationships and provides valuable customer care for clients across the UK.
If you don’t currently work with a contact centre, you could be missing out on this valuable tool for B2B marketing.
So, what can you expect from a dedicated contact centre?
Lead generation
Clients use the 8848 contact centre to generate leads through inbound calls, outbound calls, and live chat. When potential customers contact our contact centre with questions or inquiries, our team can gather their contact information and qualify them as leads.
Lead nurturing
A contact centre can also be used to nurture leads by providing customers with information about your products or services, answering their questions, and addressing any concerns they may have. This helps to build relationships with potential customers and move them closer to making a purchase.
Customer support
A contact centre can also provide customer support to existing customers. This can help to resolve any issues they may have, answer their questions, and provide them with information about your products or services. This helps to improve the customer experience and increase customer satisfaction.
Market research
A contact centre can also be used to conduct market research. By talking to customers directly, you can learn more about their needs, wants, and pain points. This information can then be used to develop new products and services, improve existing offerings, and create more targeted marketing campaigns.
8848 works in partnership with marketing teams to elevate campaigns and bring direct results.
Contact Charlotte Bennett to find out how our contact centre can support your marketing campaigns.
About 8848
8848 is an award-winning full-service agency. We’re based in the Midlands but our clients are based across the UK and further afield. Our services include social media management, PR and content, brand development, creative design, photography, and event management.
We work with clients of all sizes to help them achieve their sales goals through PR, social media, and marketing. We’re unique as one of our specialisms is an in-house business-to-business contact centre.
About the author
Charlotte Bennett is a director at 8848. In her third decade of marketing, she is a strategic thinker who helps businesses make better communications decisions to support their growth. She has worked with some of the world’s biggest brands. In addition, she has also helped develop amazing businesses that will be the names to watch in the future. She is one of the Midlands’ leading contact centre specialists.