An accountant from a Stowmarket retailer has reached the finals in a national Unsung Heroes award.
Cherry Rolfe, from Ipswich who works for Barnards Volkswagen, is just one of the finalists to be recognised for delivering exceptional customer service.
The 42-old-year who has worked as a group accountant for Barnards Volkswagen since 2001, was acknowledged for her genuine actions that see her take on extra tasks and work longer hours, in addition to her regular job.
The service award, organised by Volkswagen UK, is aimed at recognising individuals from the 7,000 people in its retailer network, that go the extra mile for customers as part of their normal day-to-day job.
Donna Sillence, Barnards Volkswagen service advisor, who nominated Cherry, said: “I have worked with Cherry for many years and it’s an everyday occurrence that she does things above and beyond the call of duty for whoever or for whatever reason.
“She has no problem getting stuck in and helping but best of all she genuinely doesn’t realise any of this, which is a very endearing quality.”
Individuals were nominated by their colleagues and the finalists were determined on the credibility of each application. Five regional winners will be decided by a group of impartial Volkswagen customers, based on the merit of each testimonial. The regional winners will be announced on 7th July 2011.
Speaking of her nomination, Cherry, said: “This was really quite embarrassing as I feel what I do is part of my job. I have always enjoyed working at Barnards and feel very privileged to have been selected as a finalist.
“I truly believe I am part of great team and I shouldn’t be singled out. We work together to make sure that Barnards has a lovely atmosphere and I hope that customers can sense this from the moment they walk through the doors.”
The regional winners will be announced on 7th July 2011.