Van centre scoops customer satisfaction award - 8848

Van centre scoops customer satisfaction award

A Hertfordshire business is celebrating after receiving national recognition for its customer service.

Hatfield Volkswagen Van Centre has scooped the Volkswagen Commercial Vehicles ‘Most Satisfied’ accolade in the network’s annual awards programme.

The business, based on Great North Road, competed against 72 other UK Volkswagen van centres for the award, which measures customer satisfaction and business performance.

Carl Thompson, head of business at Hatfield Van Centre, said: “We are delighted to have received this honour as it recognises the best van centres in the country.

“Winning the award is testament to the team’s hard work as they continually strive to deliver the best service. It makes me very proud and honoured to be working alongside such a dedicated group.

“In the current economic climate, it’s vital for businesses to ensure consumers are satisfied with the service they receive, therefore it is essential we have a motivated team that all have the same common goal.

“It is fair to say that this was truly a team effort in every sense. Everyone at the dealership should be proud of their collective achievement.”

Volkswagen Commercials Vehicles closely monitors all aspects of its van centres, from customer satisfaction and aftersales through to sales and key business performance. Scores are collated throughout the year, accumulating in the annual result.