Call centre outsourcing

Call centre outsourcing

8848 has been supporting clients with call centre outsourcing since 1997. We support both large national clients and niche regional specialists.

As belts begin to tighten, we know that results matter. Businesses that can meet the demands of their customers efficiently and effectively are more likely to have loyal customers and a healthy bottom line.

Time and resource

Running a call centre is no easy task. It requires a lot of time, resources, and expertise to do it right. That’s why many businesses choose to outsource their call centre operations to specialist service providers like 8848.

Outsourcing your call centre can save you money and improve your customer experience.

There are many benefits in working with 8848’s specialist call centre team:


Outsourced call centre providers have the experience and expertise to handle a wide range of customer inquiries and requests. They also have the latest technology and tools to provide efficient and effective service.


Outsourced call centres can easily scale up or down to meet your changing needs. This means you’re not stuck having to overstaff your call centre during peak times or understaff it during slow times.

24/7 support

Outsourced call centres can provide 24/7 support, so your customers can always get the help they need, no matter what time of day or night.

If you’re thinking about outsourcing your call centre, there are a few considerations when choosing a partner.

Choose the right partner

Not all outsourced call centres are created equal. It’s important to choose a partner that has a good reputation and a proven track record of success. Not many call centres can boast 26 years in business.

Set clear expectations

Be clear about your expectations for the service provider. This includes things like response times, customer satisfaction metrics, and reporting requirements.

Provide training and support

While the outsourced call centre will be responsible for the day-to-day operations of your call centre, it’s important to provide them with the training and support they need to be successful. This includes providing them with information about your products and services, as well as your customer service standards.

Challenging times

Most businesses are prepared for a challenging period ahead. High interest rates will make it more difficult for some businesses to borrow money and in turn, invest in growth. The continued uncertainty is also likely to dampen business confidence.

Outsourcing your call centre to 8848 could offer your business more certainty in these challenging times.

The 8848 team

Alongside direct marketing and our call centre 8848 has a team of experts in a variety of communications disciplines including:

  • Branding
  • Content marketing
  • Digital marketing
  • Email marketing
  • Search engine optimisation (SEO)
  • Social media marketing
  • Web design and development

Why work with 8848?

So, what can 8848 offer you? Aside from a wicked sense of humour, we can bring:

Expertise: we have a team of experts in a variety of marketing disciplines, which means you can be confident that you’re getting the best possible advice and services.

Convenience: we can handle all of your marketing needs under one roof, which can save you time and hassle.

Integration: we can help you to integrate your marketing campaigns across all channels, which can lead to better results.

Scalability: as your business grows, we can scale its services to meet your needs.

Get in touch

Email or refreshingly, why not call? Mobile is 07595 781657.