With more and more people researching businesses online before buying, managing your online reputation is more important than ever.
Maintaining a positive brand reputation increases customer loyalty, builds confidence in the business and helps to position you as a leader in the marketplace.
A recent study by BrightLocal showed that 86% of consumers consider online reviews when making a purchase. 68% agreed that positive reviews make it more likely they will buy from the business; while 40% say that negative reviews make it less likely.
At 8848 Communications, we have a team of experienced customer relationship experts which perfectly positions us to maintain a professional response to any online comments or reviews on your behalf. It is our goal to positively shape the consumer perception of your brand or business through managing your online reputation. We offer reputation management services in the following:
Social Media – Social media reputation management covers the process of monitoring popular social media channels, such as Facebook, Twitter and Instagram and engaging with customers who talk about your business or brand.
Trustpilot – The review community connects businesses with their consumers, building trust and transparency between the two sides. We can help you use Trustpilot to build a strong brand reputation by gathering feedback from customers, increasing understanding of customers and showcase your brand, products, and services.
Google My Business Reviews – The quality and quantity of reviews on Google is one of the most important ranking factors for local SEO. When a person scans search results for a local product or service in Google, the business listings that include customer reviews present greater credibility and, naturally, receive more clicks. We can help you manage your Google My Business by responding to any reviews that you have received and suppressing any negativity.
There will always be some customers that you just cannot satisfy, but our customer relationship experts can help you develop business strategy which satisfies the majority and responds to those who have not had a positive experience.
Get in touch today to find out more about how our reputation management experts can help you manage and improve your online reputation.