8848 is built on numbers, named after the highest point on Mount Everest. This month it’s a case of ten is the magic number as we celebrate 10 years of providing marketing communications support to two amazing clients – Baxi Heating and Selco Builders Warehouse.
Great client relationships are at the heart of everything we do and it’s great to see that this has led to two clients choosing to work with us for a decade.
Customer loyalty scheme
Our specialist customer management team works in partnership with Baxi to support its customer loyalty scheme. The Baxi Works Scheme was set up to support installers by rewarding their business and making life easier when it comes to registering boilers. The Works helpline plays a critical part in helping Baxi deliver a first-class reward scheme to its customers.
Since inception of the scheme, 8848 has been responsible for managing the helpline on behalf of the Baxi team. Our team plays a crucial role in maximising the scheme for Baxi installers, from dealing with account issues through to placing rewards orders.
Rachel Brown, Baxi’s Head of Marketing, says that 8848 has consistently provided an excellent customer experience. “The 8848 customer management team is a true extension of our own. We get regular customer feedback and best in class NPS scores from the service they provide.”
10 years of consistent account management
8848’s PR and Content Director James Garrison has worked on the Selco Builders Warehouse account from day one. James, a former sports journalist, has been instrumental in introducing and activating a number of sporting sponsorships for the brand, including darts, cricket and rugby. This is in addition to traditional PR and a dedicated content creation and paid social media programme.
Carine Jessamine, Selco’s Marketing Director says that 8848’s brief has widened over the last decade: “8848 understands our client base and has the ability to create campaigns which reach and engage with our target audience. Above all else, they are fun to work with, which is important when you work as one team.”
8848 offers creative design, marketing, PR, customer management, content creation and social media. If you would like to find out more about how we can support your marketing communications call Charlotte Bennett on 01902 907520 or email firstname.lastname@example.org